User Guide

User Guide

About your order

STEP 1
Select the product, enter the quantity, and click "Add to Cart."
If you would like to proceed to the purchase screen immediately, click "Buy Now".

STEP 2
After confirming your order information on the shopping cart screen, click "Proceed to checkout".

STEP 3
Enter the required shipping information and confirm payment.

STEP 4
Once your order is confirmed, we will send you a confirmation email. Once your order has been shipped, we will notify you by email.

Payment

Payment methods are credit card and electronic money.

·credit card
Visa, Mastercard, American Express, JCB, Diners Club, Discover

·Electronic money
Apple Pay, Google Pay

Regarding delivery

・Delivery company : Yamato Transport (refrigerated delivery)

・Delivery time: We will ship your order as soon as it is ready. We will notify you by email once it has been shipped.

*Excluding Saturdays, Sundays, public holidays, Obon, and New Year's holidays.
*Delivery may be delayed when there is a large number of orders or around holidays.
*If you have not received your order within 10 days, please contact us using the inquiry form.

Regarding packaging: If you purchase multiple items, they will be shipped together.

・Desired delivery time You can specify the desired delivery time.
Morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, 7pm-9pm
*However, even if you specify a time, delivery may not be possible within the specified time due to delivery circumstances.

about shipping cost

Okinawa: 1,500 yen Hokkaido: 900 yen Nationwide (excluding the above): 660 yen

Exchange and return policy

We do not accept returns, exchanges or refunds for reasons of customer convenience, except in cases where the product is defective.
If the product is defective, we will only accept returns if you contact us within 5 days of receiving the product.
If the return is due to our fault, such as a product error or defect, please return the product cash on delivery.
If you contact us or return the product after the deadline, we will not be able to accept the return or exchange, regardless of whether the return was due to a mistake on our part or for your own convenience.